Shipping policy

Shipping policy

This article covers universal shipping requirements for all destinations and specific requirements for individual countries. These important rules must be followed to ensure successful delivery.

All shipping addresses

The following shipping address requirements are applicable to all destinations:

  • The shipping address must be exclusively in Latin characters.
  • The limit for Address Line 1 is 35 characters, and for Address Line 2, it is 30 characters.
  • Pipo Pixel does not provide address validation services. Therefore, it is the customer’s responsibility to provide an accurate shipping address.

International delivery

A recipient’s phone number is required to ensure smooth delivery.

PO box delivery

  • Delivery to a PO box is advised only for destinations in the United States. For other countries, delivery to a PO box is not advisable and is at the customer’s own risk.
  • PO boxes come in various sizes, so it’s the customer’s responsibility to ensure that the ordered product will fit in their PO box. The largest available box measures 12" x 22.5", so products exceeding these dimensions cannot be shipped to a PO box.
  • PO box addresses are not supported by Express Delivery for both orders imported from sales channels and manual orders. If a customer submits an order with Express Delivery and enters a PO box address, it will be imported as a standard order.
  • The correct address formatting guidelines should be followed when a shipment is directed to a PO box:
    • First name: John (matching the name on the box)
    • Last name: Smith (matching the name on the box)
    • Address 1: PO Box 1776
    • Zip code: 28034
    • City: Dallas
    • Country: United States

Shipping to or within Germany

There are specific shipping requirements for orders delivered to home addresses in Germany as well as those sent to parcel lockers (Packstations) or collection points (Paketfiliale or Paketshop). It’s crucial for customers to adhere to the guidelines below to ensure a successful delivery.

Requirements for home delivery  

For a successful home delivery, the following should be provided:

  1. Recipient’s full name (first and last name, matching the name on the apartment building)
  2. Street address and house number
  3. Apartment number (if applicable)
  4. Floor number (optional)
  5. Zip code
  6. Country

For deliveries to a business address, the business name must be clearly indicated on the doorbell to ensure successful delivery. PO box addresses can’t be used for orders to or within Germany.

Requirements for shipments delivered to a parcel locker or Packstation

For deliveries to Packstation (or Paketfiliale/Paketshop) addresses, all of the following criteria must be met:

  1. The order recipient needs to activate their Deutsche Post/DHL account for both options (Packstation and Paketfiliale/Paketshop). Failure to do so may lead to the shipment being returned.
  2. Once activated, they will receive a postal number, which must be included in the “Address 1” field together with the Packstation number. Failing to comply with this requirement will result in the number not being recognized, leading to the return of the order. The correct address format for a delivery to a Packstation or Paketfiliale/Paketshop is as follows:
    • First name: John
    • Last name: Smith
    • Address 1: Packstation 104, 1234567890 (postal number)
    • Zip code: 46282 
    • City: Dorsten
    • Country: Germany